Technical support in web hosting, why is it so important?
All web hosting provider companies offer practically the same thing.
Some may offer you a little more capacity or speed but in the end in those aspects there is not a very marked difference.
What really makes a distinction between a company and another is the attention it offers to its customers. That’s where you can see which one provides the best service
if you do not compare correctly, you are likely to find many unpleasant things.
Some common problems because of poor technical support:
- Total abandonment on weekends and holidays.
- People who answer as if they were robots.
- Lack of empathy with clients’ problems.
- Sensation of abandonment, ignored emails.
- Robots that answer as if they were people.
- Can responses.
- Wrong answers.
- Unqualified personnel.
Because of this and more, technical support is the most important factor
An excellent technical support is characterized by being available 24 hours a day, 365 days a year. In very few cases you will find the option that this help can arrive in person or by telephone 24 hours a day, but the service that is granted must give you some ways to solve your problems.
A solution that is widely used in computer services is that of using different means of service, depending on the time it is. For example, from 9:00 a.m. to 6:00 p.m. a personalized telephone support can work, but outside that period you should be offered another form of communication in case of eventualities.
The technical support must be as fast as possible, the email must also be operative at all times.
A good technical support must also be fast and offer you hight quality when answering your requirements
It is necessary that the personnel in charge of these tasks have the experience and knowledge to solve these problems and hopefully have certifications corresponding to their work.
Technical support can be offered in different ways and one that is highly valued by users today is remote help. This type of assistance consists in the provision of support, where a technician connects to the user’s computer or client, through a remote connection application.
The company that you hire should be able to give you all this and if possible, a little more. Do not hesitate to be demanding with all these aspects since this depends on the optimal functioning of your website and the service that your page offers to your users.
The company that you hire should offer you a high quality service since that depends on their economic benefit for which they are required to comply with everything they promise.
A poorly delivered service or an unresolved doubt will undoubtedly affect the reputation of the company. For the same reason it is convenient to give the importance it deserves to support.
The company must take care of you and your bussines. Must have empathy and know how to put itself in your place so that they can solve your problems immediately or offer you the best option and the fastest posible.
